Exchange & Return Policy

We are committed to providing you with a smooth and satisfying shopping experience
All sales and purchases made through our store are subject to our approved Terms & Conditions.

The store reserves the right to accept, reject, or cancel any order in certain cases (such as product unavailability, pricing errors, or suspected fraudulent activity). In such cases, any paid amounts will be fully refunded.

First: Exchange Policy

We offer a FREE exchange for the first time within 7 days from the date of receiving your order.

Why we recommend exchange:

✔️ First exchange is completely FREE
✔️ Faster than the return process
✔️ Keeps your promotional offers and bundles valid
✔️ Ensures you get the right size or product

Exchange Fees:

First exchange: FREE
Second exchange: 30 SAR

We always aim to make exchanges the easiest and fastest solution to ensure your satisfaction 🤍

Exchange Conditions:

The product must be in its original condition and unused.
Original invoice must be provided.
Security seal and tags must not be removed.
For perfumes: only the sample vial may be tested. The main bottle must remain unused, and the original packaging must be intact.

Orders cannot be canceled if their status is “Ready”.

Second: Return Policy

Returns can be requested within 7 days from the date of delivery.

Return Fees:

Return processing fee: 35 SAR
Customer bears return shipping cost: 35 SAR
Original delivery fees are non-refundable

Shipping company fees:

SMSA: 23 SAR
Aramex: 24 SAR
Ajex: 24 SAR
Barllina Shipping: 35 SAR

If the order included free shipping, both the original shipping fee and the return fee will be deducted from the refunded amount.

Orders placed outside the Kingdom of Saudi Arabia are not eligible for exchange or return.

Refunds are processed after the order is handed over to the shipping company. The refund process may take between 2–14 business days.

Cases Where Exchange or Return Is Not Accepted

Request submitted after 7 days from delivery.
Product used, damaged, or not returned in original condition.
Security seal removed.
Used consumable products.
Products tampered with or with removed serial numbers.
Missing original tags, labels, accessories, or packaging.
Non-returnable products such as accessory sets and women’s bracelets.

Promotional Offers & Bundles Policy

(Example: Buy 1 Get 2 Free)

Returns:

The paid product can be returned within 7 days.
Free items must be returned unused and in original condition.
If free items are not returned, their original (non-promotional) price will be deducted from the refund amount.

Exchanges:

The paid product or one of the free items (size only) can be exchanged within 7 days.
Free items cannot be exchanged for cash.

Defective or Incorrect Items

If you receive a damaged or incorrect product, you may return it within 7 days in its original condition and packaging.
After inspection and confirmation of the defect, a full refund will be issued, including product price and shipping fees.

Customer Service

We are always happy to assist you
WhatsApp: +966 55 966 2425

Direct link to contact Customer Service