Consumer Rights and Obligations Policy for Shipping and Delivery
Service Coverage At Barlina, we are pleased to offer shipping and delivery services across various regions of the Kingdom of Saudi Arabia, based on the national address provided at checkout. We continuously strive to expand our coverage to serve as many locations as possible. In case of any operational changes affecting delivery, you will be informed with full transparency and care.
Order Processing & Shipping Time Orders are typically processed within 1–3 business days after confirmation. Once shipped, delivery times vary depending on the destination city, usually ranging from 2–5 business days. We always aim to deliver your order as quickly as possible.
Shipping Fees Shipping fees are calculated at checkout based on the delivery location. From time to time, we may offer free shipping promotions, which will be clearly indicated during the purchase process.
Order Tracking Once your order is shipped, you will receive a tracking number to easily monitor your shipment until it arrives.
Order or Address Modifications If you wish to modify your shipping address or any order details, please contact us as soon as possible after placing your order. We will do our best to assist before the order is shipped; however, we cannot guarantee changes once the shipping process has begun.
Delivery Conditions To ensure safe delivery, the customer or an authorized representative must be present at the delivery location. The recipient must be at least 17 years old. For security reasons, we do not leave orders unattended or in unsafe or public locations.
Delivery Method Orders are delivered to the building entrance or the nearest accessible point. For business addresses, delivery will be made to the main entrance, and the customer will be notified accordingly. Our delivery team is always happy to cooperate with you to ensure a smooth and convenient delivery experience.
Inspection Upon Delivery We kindly recommend checking your order upon receipt to ensure that all items are correct and in good condition. Acceptance of the order confirms that it has been received in good external condition and with the correct number of items. If you notice any issues, please contact us within 24–48 hours so we can assist you ly.
Damaged or Missing Shipments If your order arrives damaged or incomplete, please contact us and provide clear photos. We will handle the issue with care and offer a suitable solution, such as replacement or compensation depending on the case.
Failed Delivery & Re-delivery If delivery cannot be completed, our team will contact you to arrange a new suitable time. If the order is not received within a reasonable period, it may be returned to our facility. Re-delivery may be subject to additional fees to cover shipping costs.
Delays Beyond Our Control In rare cases, deliveries may be delayed due to circumstances beyond our control, such as weather conditions, courier delays, or operational factors. We appreciate your understanding.
Customer Support Our customer service team is always happy to assist you and respond to your inquiries through our available communication channels.