Here you will find an answer to all the questions that come to your mind, do not hesitate to contact us if you want to inquire about anything.

 

How do I order?

To order via Barllina"s website, follow these steps:

1.      Log in with the mobile number, and the site will send a text message containing your verification code to enter

2.      Choose the product, select the appropriate size, add the product to the basket, then go to the basket.

3.      Enter the address you want to ship to and then complete the payment process

4.      The order number will appear on the website.

5.      The site sends the order number to your mobile phone by text message.

 

How much is the shipping fee?

23 SAR SMSA

24 SAR Aramex

80 SAR International Aramex

How do I determine my size?

The size chart for each product is available in the product deion

 

Can I pay upon receipt?

Currently unavailable.

 

What payment methods are available to you?

The following payment methods are available:

 Visa - Mada - Credit Card - Master Card - Apple Pay-Tamara- Tabby-American Express

 

How can I submit a request for exchange or return?

Please contact the exchange and return customer service team to submit a replacement or return request

 WhatsApp: +966559662425

WhatsApp direct link: WhatsApp direct link

 

How can I cancel my order?

Orders can be canceled by contacting the customer service on the site via live chat or via the following WhatsApp  +966559662425 direct WhatsApp link and provide them with your order number and contact details.

 

The site did not accept my card?

Please try again and if it happens again, please contact our customer service team to serve you better

 

How can I track the status of my order?

1.      By logging into the Barlllina website and logging into your account using the mobile number that was requested.

2.      Log in to your profile

3.      Choose My Orders

4.      Click on order details

5.      Click the trace button

Note: You will be shown the tracking number and company name of your choice upon ordering.

 

  Why was the shipment returned to you?

The shipment was returned to us due to non-receipt or maybe their shipping companies could not contact you, you should check with our customer service team.