Barllina
Barllina Cares About Your Experience
Your satisfaction matters to us, from the first moment to the last
Submit an Exchange or Return Request
Exchanges and returns are available for orders within Saudi Arabia only 🇸🇦
First exchange
Free
Return fee
25 SAR
+ shipping fees (non-refundable)
Exchange: within 7 days of receiving your order
Return: within 7 days of receiving your order
How to submit your request
1
Open the portal link and enter your mobile number and order number
2
Select the item you would like to exchange or return
3
Choose the request type — exchange is the preferred option, and returns are available if an exchange isn’t possible
4
Choose a reason from the list (doesn’t fit / wrong item / manufacturing defect), write a short description, and attach a clear photo showing the issue (required)
5
For exchanges: write the replacement item’s code (SKU) and the size you want in the notes field, and attach a picture of it (a screenshot from the website or of the product page)
6
Submit your request and wait for approval within 24 hours at most
Price differences
- If the difference is in your favor → it will be refunded to your original payment method.
- If the difference is in our favor → it is paid on delivery.
After submitting your request
- Your request will be reviewed within 24 hours at most.
- Once approved, you’ll receive a notification right away.
- The shipping label (SMSA) is issued and sent by email or made available through the request link.
- If the courier doesn’t pick up the shipment within 24 hours, please drop it off at the nearest branch.
- Important: The shipping label is valid for 48 hours only from the time it is issued, so please hand over the shipment within this period.
- For exchanges: the replacement is shipped after you hand the item over to SMSA.
For returns
- The refund is issued after we receive the item, inspect it, and confirm its condition.
- The amount is refunded to the same account and payment method used.