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Barllina
Exchange & Return Policy
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Notice: During the current offers and sales period, the exchange and return fees outlined in this policy apply to orders included in the offers.
1 — Exchange Policy
How long do I have to request an exchange?
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You may request an exchange within 7 days of receiving your order.
What are the exchange fees?
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A fixed exchange fee applies to every exchange request, and it includes:
  • Priority processing of your order
  • Keeping the benefits of offers and bundles
  • Making sure you get the right size or product
Exchange fee25 SAR
What are the conditions for an exchange?
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  • The item must be unused and in its original condition
  • The original invoice must be included
  • The security tag attached to the item must be intact — not removed, cut, or damaged
  • The item must be returned with all original tags and accessories
You can try the item on with the security tag in place. Exchanges are accepted as long as the tag remains intact.
Important: If the item arrives without its security tag, the request will not be accepted and the item will be sent back to you at your expense (reshipping fees apply).
Can I cancel my order?
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Orders with the status "Ready" cannot be cancelled.
When will the replacement be shipped?
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The replacement will be shipped within 1 to 3 business days after you hand the item over to the shipping company.
2 — Return Policy
How long do I have to request a return?
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You may request a return within 7 days of receiving your order (for non-discounted items).
For discounted items (during the sales period): the return period is 2 days only from the date of receipt.
What are the return fees?
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  • Paid delivery fees are non-refundable
Return fee40 SAR
What are the conditions for a return?
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  • The item must be unused and in its original condition
  • The security tag attached to the item must be intact — not removed, cut, or damaged
  • The item must be returned with all original tags and accessories
You can try the item on with the security tag in place. Returns are accepted as long as the tag remains intact.
Important: If the item arrives without its security tag, the request will not be accepted and the item will be sent back to you at your expense (reshipping fees apply).
When will I get my refund?
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The refund is issued once the shipment reaches us and has been inspected. The amount is returned to your original payment method, and the process takes 2 to 14 business days.
My order had free delivery — how is my refund calculated?
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In this case, the return fee (40 SAR) plus the delivery fee of the selected shipping company will be deducted from the total refund.
3 — Cases Not Eligible for Exchange or Return
Which cases are not eligible for exchange or return?
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  • Exchange requests submitted more than 7 days after receipt
  • Return requests for non-discounted items submitted more than 7 days after receipt
  • Return requests for discounted items submitted more than 2 days after receipt
  • Items that have been used, damaged, or not returned in their original condition
  • Items whose security tag has been removed, cut, or damaged — in this case, the item will be sent back to you at your expense (reshipping fees apply)
  • Consumable products after use
  • Products that have been tampered with or had their serial numbers removed
  • Items returned without their original tags or accessories
  • Accessory sets and women's bracelets cannot be exchanged or returned
  • Items priced at 49 SAR cannot be returned
Can I exchange or return an order from outside Saudi Arabia?
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This exchange and return policy applies only to orders within Saudi Arabia. Orders from outside the Kingdom cannot be exchanged or returned.
4 — Promotions & Bundles Policy
(Example: Buy one item and get two free)
Returns on promotional offers
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  • The paid item can be returned within 2 days of receipt
  • Free items must be returned in their original condition
  • If the free items are not returned, their full original (non-promotional) price will be deducted from the refund
  • The return fee stated in this policy applies
Exchanges on promotional offers
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  • The paid item or any of the free items can be exchanged for a different size only within 7 days of receipt
  • The exchange fee stated in this policy applies
  • Free items cannot be exchanged for cash
5 — Manufacturing Defects or Order Errors
I received a damaged or incorrect item — what should I do?
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If you receive a damaged item, an item that doesn't match its description, or there was an error on our side, you can submit a request within 2 days of receipt.

Once the case is verified, you will receive a full refund, including:
✓ Item price
✓ Shipping fees
No exchange, return, or return-shipping fees will be charged.
6 — Handing Over the Shipment After Approval
What if the courier doesn't pick up the shipment?
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If the courier doesn't arrive to collect the shipment within 24 hours, please drop it off at the nearest branch.
How long is the shipping label valid?
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Important: The shipping label is valid for 48 hours only from the time it is issued, so please hand over the shipment within this period.
7 — Customer Service
We're always happy to help you on WhatsApp.
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